Overview

Join us for the adventure of a lifetime. Together we can change how the world travels.

With more than 100 million people using our services worldwide, Skyscanner is proud to be the world’s most trusted travel app and website. Here, our mission is to lead the global transformation to modern and sustainable travel and ensure a seamless experience for all those who want to explore the planet while protecting it.

At Skyscanner, our global presence offers scale and our inclusive work environment gives everyone the chance to make a real impact. Wherever you’ll join us, you’ll work alongside people who’ll inspire you to achieve your best while tackling some of the most exciting challenges within the travel sector.

Proactive. Passionate. Proficient.

Working at Skyscanner just feels… different. It’s the way we love to collaborate, yet take personal ownership of our work.  We’re excited about improving the world of travel and working here isn’t quite like anywhere else.  

We need your expertise to help us do something great for over 100 million travellers: make booking stays and journeys more sustainable and straightforward. It involves technical challenges and the latest technology – but that’s ok by you. In fact, it’s exactly what you want.

As a Mac Systems Engineer, this role sits within our Employee Enablement Tribe, whose teams are responsible for providing the best working environment possible for our people.  This includes the infrastructure that supports our internal IT, the systems that run on it, all aspects of office management and internal communications. The position will also be part of the Mac Services Squad who are responsible for supporting and developing the Mac / iOS estate within Skyscanner.

You’ll be responsible for providing IT support to all employees worldwide both physically and virtually.

The primary role will be to provide 1st-3rd line technical support covering Mac, PC and mobile devices. You’ll also work closely with our office management and internal communications teams to help ensure we provide a world class working environment and technical equipment for our staff.

Core Responsibilities

  • Provide support to all users via our Tech Bar
  • Support and maintain all office IT equipment (meeting rooms, seminar rooms, laptops, mobiles etc…)
  • Support and maintain the macOS / iOS / iPadOS estate
  • Work to implement new tools, systems and sites
  • To resolve incidents and problems both directly from users and through technical escalation
  • To use existing skills and knowledge as well as appropriate support resources to identify resolutions to user issues
  • To implement fixes and solutions where appropriate either via discussing directly with users, via IM, via remote control or onsite
  • System Administration of the Squad’s server estate

Essential Skills

  • Experience of managing a corporate macOS / iOS / iPadOS estate comprising user laptops and mobile devices.
  • MDM management experience.
  • Extensive IT support experience across a number of business functions or applications
  • Ability to lead projects on your own initiative from concept to completion and all ongoing user support thereafter
  • Strong written and verbal communication skills
  • Strong customer service skills, with a get it done attitude
  • Excellent troubleshooting and diagnosis skills across technologies
  • Maintenance & distribution of user support material & training

Desired Skills

  • Experience of managing and using JAMF Pro
  • Experience in Amazon Web Services (AWS) deployment and management.
  • Basic system administration experience of Linux
  • Experience in the deployment and support of Microsoft technologies, specifically Windows 7 & 10, MS Office & Active Directory
  • Experience in automation and scripting would be beneficial (Python, Shell)
  • 1st to 3rd line support and deployment experience in Windows environments

Already a global leader in travel, we want to elevate the way we work to a whole other level. In return, you’ll get important things like medical insurance, health screenings, headspace subscriptions, the option to buy more holiday and a support programme for you and your loved ones. We’ll also help you donate to good causes and spend time volunteering. And you’ll have the opportunity to work from your home country for 3 weeks a year, and 30 days in our other global offices. Everything, in other words, to help you relax and give your best.

About Skyscanner

Skyscanner makes travel effortless for everyone with an unparalleled mix of choice and value.

From flights to hotels and car hire, we work side-by-side with the biggest names in travel to bring over 100 million travellers all the options they need to plan and book their perfect trip.

Part of the Ctrip family, we're a fast-growing global business with a local outlook, employing more than 1,000 people from over 50 different countries in offices across Europe, Asia and North America.

Since launching in 2003, Skyscanner has been at the forefront of new trends in the digital travel industry. Now we're going further – leading the global transformation to modern and sustainable travel