Overview
Job Description
Who we’re looking for
The Workflow Automation team is looking for a Senior Software Engineer with experience in building reliable services at scale. You are a great match if you possess excellent technical skills, are driven to craft performant solutions, and have expertise in working with the JVM & Java ecosystem.
Our team is responsible for the sales automation area of Zendesk Sell, which includes already existing features used by thousands of sales professionals, as well as new emerging functionalities. These projects directly improve the way our users handle their daily workload and saves them their precious time.
What you’ll be doing
- Be part of a team of intelligent, hard-working, and humble engineers who own their products and share a vision for what they build
- Actively participate in coding, pair programming, reviewing pull requests, testing, rolling out, and making everything run efficiently in production
- Work across a broad range of technologies running on AWS: Java, MySQL, Kafka, Redis, Docker, Terraform
- Thrive in a high-reaching environment, open to debates, brainstorming and analytical decision making
- Enjoy what you do every day!
What you bring to the role
- Consistent record in software engineering, preferably in a SaaS environment
- Excellent programming skills in Java, especially using asynchronous aspects of the language
- Deep understanding of web application development and agile development practices
- Strong problem-solving capabilities as well as the flexibility to deal with changing and conflicting priorities
- Emotional intelligence and strong communication skills, both written and verbal
- Ability to craft object-oriented code following the best engineering practices
Preferred Requirements
- Experience working on distributed system
- Collaborative approach when making decisions
- Experience with sophisticated data modeling
- Willingness to mentor junior team members
Tech Stack
We write in Java using Spring as a framework running inside Docker containers on AWS machines. Our relational storage of choice is MySQL, but there is a place for Redis, Elasticsearch, and some queuing using Kafka and RabbitMQ as well.
When possible we choose AWS services (Aurora, Elasticache etc.), while our delivery pipeline heavily relies on Github & Github Actions, and once deployed we monitor the system using Datadog.
At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages.
Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
About Zendesk – Champions Of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
