• BA/BS degree in human-computer interaction, or related

• Experience with user interface design patterns and standard UCD methodologies

• Experience participating in the complete product lifecycle development of web and/or mobile applications

• Ability to create detailed and comprehensive information architecture diagrams, wireframes, prototypes, and screenflows

• Ability to recognize competing priorities and reconcile these with the needs of the end user, by using UX metrics where applicable

• Comfortable with design research techniques, storytelling and presentation skills

• Experience conducting or managing usability tests to validate design

• Experience building prototypes in Axure or InVision

• Thorough with special attention to detail

• Proactive and collaborative

Your main responsibilities;

• Bring user-centered design (UCD) process methods to digital applications from concept to launch

• Create information architecture and wireframes that both meet business goals and ensure a positive user experience

• Design, sketch, prototype, discuss, and collaborate in order to build the best possible product for our users

• Take the lead in user testing and research to uncover customer and business needs

• Analyze user interface problems and create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings, while meeting business goals and requirements

• Collaborate on user experience design with Service Experience Managers

• Collaborate on user interaction design and visual design with Interaction Designers